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This phase focuses on designing and training the custom chatbots using the evidence and insights gathered in the research phase. The chatbots will be developed to address key areas such as feedback literacy, assessment design, and general support and guidance for learning and teaching. By integrating findings from the research, we will ensure the chatbots are tailored to meet the diverse needs of educators in a higher education context. The training process will prioritise adaptability and relevance, ensuring that the chatbots serve as dynamic and practical tools for supporting teaching, learning, assessment and feedback.

After training the chatbots, a rigorous quality assurance process will be conducted to evaluate the accuracy, reliability, and inclusivity of the chatbot’s responses before it is rolled out. We will test its capabilities with key stakeholders (e.g., key support services, ICU, staff and students across faculties and departments) and refine its outputs to ensure it effectively meets the needs of the Imperiacommunity. We will also draw on relevant resources and expertise from across the university to support the development of this work.