ÐÏࡱá>þÿ NPþÿÿÿMÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿì¥Ág ø¿šbjbj:’:’ 8<Xø jXø jŠÿÿÿÿÿÿ·| | ÿÿÿÿ###8[T¯$#ï$&ÓpCCCCwyLÅ(n$p$p$p$p$p$p$$'¶Ë)Ø”$íwwíí”$CC4©$I I I íFCCn$I ín$I I Â"#Cÿÿÿÿp›ååî˜Ûÿÿÿÿ3jÚ"Z$¿$0ï$â",£*�¾£*#£*#LííI ííííí”$”$[îíííï$ííííÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ£*ííííííííí| Y Õ:  Imperia Student Counselling and Mental Health Advice Service www.imperial.ac.uk/counselling Confidentiality and Data Protection What information is held and why? The Student Counselling and Mental Health Advice Service, in order to carry out a professional effective service, maintains a record of client attendance and clinical staff keep notes after each session. Some of what you tell us may be classified as sensitive personal data under GPDR. Further information can be found in the SCMHAS Privacy Notice. All information is handled in accordance with the College’s HYPERLINK "/media/imperial-college/administration-and-support-services/legal-services-office/public/data-protection/DP_0-Data-Protection-Policy-v2-FINAL-15-May-2018.pdf"Data Protection Policy and the Student Counselling and Mental Health Advice Service Privacy Notice which can be viewed on our website HYPERLINK "/counselling/"Student Counselling and Mental Health Advice Service | Current students | º£½ÇÉçÇø. We evaluate and research our work using a standard evaluation tool CCAPS a multi-dimensional wellbeing assessment questionnaire. Students will be asked to complete a short questionnaire before and after attending for counselling or mental health advice. All data collected will preserve the anonymity and confidentiality of our clients. Participation is voluntary and declining to complete the questionnaire will not affect entitlement to counselling or mental health advice. The service uses Titanium Schedule (Ti) as an electronic client record system. This system meets the security control demanded by ImperiaCollege ICT department. Period of retaining records Records are retained securely for the current academic year when you are seen followed by six years and are then disposed of confidentially. Access Under GDPR you have a right of access to notes held in your file. However, if the notes include information that would identify a third party this will be removed (to preserve the confidentiality of the third party) unless the third party gives consent for access. For more information about this and other rights please view at: HYPERLINK "/admin-services/secretariat/policies-and-guidance/guidance/guide-10/"Guide 12 - Individual Rights | Administration and support services | º£½ÇÉçÇø Confidentiality What you tell the team is generally confidential within the Service. The staff will not pass on personal information about clients to anyone outside the Service subject to the following exceptions: Where the member of staff has the express consent of the client to disclose the information. Where the member of staff believes the client or a third party is in serious danger, (Grave harm to self or others/or from others, threat to national security) Where the member of staff would be liable to civil or criminal court procedure if the information was not disclosed. In any of these circumstances the staff member will seek to obtain consent to disclose information from the client, if at all possible. If there is no indication that this is likely to happen, or if the crisis or danger is sufficiently acute, clinical staff may pass on the information directly. Evaluation At the end of your meetings, you will be asked to complete an anonymous evaluation questionnaire. This will be an opportunity for you to give the Service feedback about your experience of the Service, and for you to reflect on that experience. Supervision In line with their professional requirements, clinical staff may discuss sessions with other clinical staff members within the Service and with a supervisor external to the Service. In this process the identity of the client is not revealed. The purpose of supervision is to help the staff member reflect on their work. Code of Ethics The Counsellors adhere to the British Association for Counselling and Psychotherapy Ethical Framework for Good Practice in Counselling and Psychotherapy. This can be viewed at HYPERLINK "https://www.bacp.co.uk/events-and-resources/ethics-and-standards/ethical-framework-for-the-counselling-professions/"BACP Ethical Framework for the Counselling Professions Complaints If you are unhappy with any aspect of the Service, we would like to know so that we can try to remedy the situation. In the first instance, a complaint should be discussed with the relevant clinical staff member. If unresolved, it should then be referred to the Head of Student Counselling and Mental Health Advice who is responsible for the management of the Service. Complaints that cannot be settled at this level will be dealt with according to the College’s ‘Procedure for Dealing with Complaints by Students’ continuing at Stage 3 (Stages 1 and 2 will already have been completed). This will entail referral to the Academic Registrar. Details of this Procedure can be found at: HYPERLINK "/about/governance/academic-governance/academic-policy/complaints-appeals-and-discipline/"Complaints, appeals and discipline | Imperia| º£½ÇÉçÇø Should you consider that the Ethical Framework for Good Practice in Counselling and Psychotherapy has been breached you have the right to make a formal complaint to the British Association for Counselling and Psychotherapy (please see HYPERLINK "https://www.bacp.co.uk/about-us/protecting-the-public/professional-conduct/"BACP Professional conduct for more information). If you have any questions about our data protection policy, please feel free to speak to your Counsellor, Mental Health Adviser, Mentor Mental Health, or Student Mental Health Intervention Officer. From time to time, we may need to amend this policy in accordance with new professional guidelines. Claire Fox - Head of Student Counselling & Mental Health Advice Service January 2025 – updated.     O„£¦§¨ÌÍÎð ! 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