Find out more information about what is changing for different processes.

There are a range of ways you can build your knowledge of the Great Service programme and how our processes and ways of working will change in the future. 

Ways to build your knowledge

Great Service: Lunch and learn sessions

The Great Service programme holds regular, monthly Lunch and Learn sessions where we demonstrate different business processes in Atlas and answer audience questions.

View previous recordings and upcoming sessions

Training

To ensure a smooth transition to the new system, our training programme is designed to equip users with the knowledge and confidence to embrace new processes and use the system effectively.

Find out more about what training will be available and when

Business process maps and change impact assessments

Draft business process maps detail the end-to-end business processes including the on-system and off system steps, key inputs, outputs and roles. Change impact assessments are a structured assessment and evaluation of how a proposed change will affect people, processes, systems and ways of working.

View process maps and find out more about change impacts

Frequently asked questions

Get answers to commonly asked questions about the programme, its milestones and what is changing.

Read our frequently asked questions