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ImperiaGlass - Less searching. More doing.

What is ImperiaGlass?

ImperiaGlass, 海角社区's new staff service portal, will launch in late November.

ImperiaGlass brings information, support, and services together in one place, helping you find answers faster and access the help you need when you need it. 

With smarter search and an AI-powered chatbot it’s designed to make everyday interactions with university staff services quicker and simpler.

ImperiaGlass replaces ASK portal for staff (students will continue to use the ASK student portal).

We are currently piloting this portal with a select number of departments before we roll it out across 海角社区. If you are a staff member who is not part of the pilot group, you will not have access to ImperiaGlass yet, and you will be reverted back to the ASK portal (for knowledge, request catalogue, and to manage your personal tickets).

What are the benefits?

Glass enhances access to digital services and information for staff on a centralised portal. 

ImperiaGlass will provide you with: 

  • Seamless access to key staff information and services in one place.
  • A more tailored experience, including suggested resources, and the ability to favourite frequently used apps and links.
  • Faster self-service and quick access to the information you need via: Search functionality that pulls results from the Imperiawebsite, current 'Glass' content, knowledge articles, and the service Request Catalogue.
  • AI-powered support via the ASK Chatbot, offering faster, more accurate responses, pulling from the Imperiawebsite and knowledge articles  
  • Quick access to raise requests and issues, as well as tracking progress on existing tickets. 
  • You can navigate to ICIS from 'Glass', and in the future, this will be replaced by a navigation to Atlas.

How to use ImperiaGlass

Bookmark ImperiaGlass - Once you get access, we recommend that you bookmark 'Glass' or add it to your browser favourites..
You can also 'Add a shortcut' or 'Quick link' to your browser homepage or desktop.

ImperiaGlass is an easy-to-navigate, intuitive system, where minimal training is required.

Take a tour - When you log in for the first time, you will see the Tour pop-up on the homepage. Click along to find out more about ImperiaGlass.

Give feedback

We are updating and evolving ImperiaGlass all the time, so please give us your feedback.

ICT will be iteratively improving this product, and we need your help. When you log on, you can give instant in-app feedback via the ‘Have a suggestion’ form on the homepage and sub-pages. This form is a way of letting us know your thoughts and ideas for improvements.

Further Support

  • Troubleshooting - Post November 2026, If you cannot navigate to the ImperiaGlass homepage, please check that you are signed in via SSO, then paste this URL into a new browser tab servicemgt.service-now.com/esc
  • Once you have access to ImperiaGlass, you will have access to .
  • If you find an issue with ImperiaGlass, please report it via the .
  • If you need further support, please contact the ICT Service Desk.